Looking to start or grow your career in the life sciences and pharmaceutical industry?
Merck India, a global leader in science and technology, is hiring Technical Service Analysts in Bangalore. This is a great opportunity for fresh postgraduates and early-career professionals (0–2 years) to work with a world-class organization.
Job Overview
- Company: Merck India
- Role: Analyst (Technical Service Analyst)
- Experience: 0–2 Years
- Qualification: Master’s Degree in Life Sciences
- Location: Bangalore, Karnataka
- Job Type: Full-Time
- Work Mode: On-Site
- Shift: Rotational (24×7)
About Merck
Merck is a globally recognized company operating in:
- Healthcare
- Life Science
- Electronics
With a strong focus on innovation, research excellence, and sustainability, Merck empowers employees to contribute to impactful scientific advancements.
The company is known for its inclusive work culture, global presence, and continuous learning opportunities.
Role: Technical Service Analyst
In this role, you will act as a scientific support expert, assisting customers with technical queries, troubleshooting issues, and delivering high-quality solutions.
Key Responsibilities
- Respond to scientific and technical customer queries
- Recommend suitable products and solutions
- Troubleshoot product performance issues
- Handle quality complaints and investigations
- Collaborate with internal scientific teams
- Manage emails, CRM cases, and web requests
- Maintain accurate documentation and reports
- Follow SOPs and compliance guidelines
- Ensure excellent customer experience and satisfaction
Skills & Qualifications
- Master’s degree in Microbiology / Molecular Biology / Biochemistry
- Strong scientific knowledge and analytical skills
- Excellent English communication (written & verbal)
- Knowledge of CRM/ERP tools (SAP, Oracle, SFDC preferred)
- Proficiency in MS Office tools
- Problem-solving and customer handling skills
- Ability to work in a fast-paced environment
Eligibility Criteria
- Freshers or candidates with 0–2 years of experience
- Background in life sciences disciplines
- Strong interest in technical support / scientific roles
- Willingness to work in rotational shifts
Benefits & Perks
- Attractive salary package
- Global exposure and collaboration
- Health and medical insurance
- Life insurance benefits
- Career development programs
- Inclusive workplace culture
- Learning and growth opportunities
- Work with global experts
Job Location
- Bangalore, Karnataka, India
How to Apply
Interested candidates can apply through the official Merck careers portal:
APPLY FOR THIS JOB👉 Search for Technical Service Analyst – Bangalore on the official careers page and submit your application.
Why Join Merck?
- Work with a global science leader
- Exposure to cutting-edge technologies
- Strong career growth opportunities
- Inclusive and innovative work environment
- Opportunity to build a long-term career in life sciences
FAQs
1. Who can apply for this Analyst role?
Candidates with a Master’s degree in Microbiology, Molecular Biology, Biochemistry, or related fields can apply.
2. Is experience mandatory?
No, freshers and candidates with up to 2 years of experience are eligible.
3. Is this a work-from-home job?
No, this is an on-site role based in Bangalore.
4. What shift is offered?
The role involves rotational 24×7 shifts with weekly offs.
5. What career growth can I expect?
Merck provides global exposure, structured training programs, and long-term career development opportunities.